Because the shipment weight is overweight, we usually ship them separately. So both reach at different day and time. Please don’t panic and just keep tracking the item in your orders window or your email. If you still can not find it please contact us.

Your order can only be canceledbefore it ships.To cancel the order, please email us: support.eu@tifgalopbike.com.Canceling order requests may not be available during the weekend or holiday.

No, currently, we are only capable of shipping to EU.If possible, do you have any friends of relatives in other country, so that you can leave their address.And after we ship the bike there, you could ask them a favor for shipping it to you.

In-stock orders typically ship within 2 business days, unless otherwise noted on the product page. Please allow 2~8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

We offer €200 for military, teachers, firefighters, police and paramedics, but you will need to provide us with certification.

Due to DHL/DPD/UPS's failure to deliver the bike as required during transportation, parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures, we will solve it for you.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) km on the odometer and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging.